ICA Smart Services- Complete Guide for UAE Travellers

ICA Smart Services- Complete Guide for UAE Travellers

Through its ICA Smart Services program, the Federal Authority of Identity and Citizenship is striving to make traveling to the UAE easier for locals, foreigners returning to the country, and tourists. Essentials like checking the status of a visa and registering for vaccinations are among the services provided by the ICA.

The ICA Smart Services offer UAE and international nationals a centralized platform through which they may access numerous services connected to visa and permission queries, fee and fine payment, and updates to personal information. Through their Smart Channels, ICA offers smart services, and their E-services are accessible online around-the-clock.

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In accordance with each category, the system offers the following services to individuals:

  1. Citizens: Individual citizens can apply for services for sponsored people as well as services connected to citizens (passport, family book, and Emirates ID services).
  2. Residents of the UAE may apply for visa, residence, and Emirates ID services from the Federal Authority for Identity and Citizenship on behalf of themselves and their sponsor.
  3. GCC Residents: In addition to using Emirates ID services, GCC residents can also apply for services connected to their sponsors.
  4. GCC Residents: GCC citizens can apply for services including entry visas to the nation for this category and manage the visa after it has been issued.
  5. Tourists: Tourists can apply for services relating to entry visas to the nation by category and manage the visa after it has been issued.

These services are accessible through the official website as well as through iOS and Android mobile applications.

Citizens, residents, and visitors can get services relating to residency, visas, passports, Emirates IDs, and basically all other identities- and citizenship-related services through ICA Smart Services. The following are some of the more well-known services.

Visa status & Validity Check with ICA Smart Services

Visa status & validity check with ICA Smart Services

If you have a visa for Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, or Fujairah, you can use the ICA Smart Services to check the status and validity of your visa. The following are the steps:

  • Visit the ICA Smart Services site
  • Pick “Passport Information,” “Visa” or “Residency” depending on the type of visa you need
  • Input your passport number and expiration date
  • Choose your country of citizenship
  • Check the captcha box, and then click “Search.”

Your visa’s details, including its expiration date, will be displayed right away if the information you’ve provided is accurate.

However, if you have a Dubai visa, you must go to the GDRFA-Amer page to verify the status of your visa.

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ICA Smart Services Fine Check

ICA Smart Services fine check

You can use ICA smart services to calculate the precise amount of any overstay fines you must pay. Please follow the following procedure.

  • Go visit the ICA fine services portal.
  • Choose the “file number” module
  • Enter your visa number and the department number
  • Then click “search for penalties using visa number.”
  • Enter your birthdate and click the captcha box.
  • Following the search button click; you can evaluate the overstay fine amount.

ICA Smart Services ID card status check

ICA Smart Services ID card status check

Simply go to the ICA portal and enter your Application Number (PRAN) or Emirates ID number (for renewal/replacement applications) to find out the status of your ID card or to track the development of your filed renewal, replacement, or new Emirates ID Card application.

For additional help or inquiries, you can also phone the ICA at (600) 52-2222.

ICA Smart Services Mobile Number Change

ICA Smart Services Mobile Number Change

Visit the ICA update information site and fill out the form to modify the mobile number linked to your Emirates ID. Please be aware that payment of a fee is necessary to finish the application.

ICA Emirates ID/ Emirates ID Details Change & Update

ICA Emirates ID/ Emirates ID details change & update

The Federal Authority for Identity, Citizenship, Customs, and Port Security (ICP) must be notified of any updates or changes to the information on residents’ and citizens’ Emirates ID cards within 30 days of the change’s date, according to the UAE’s digital government. This applies to nationals’ and foreign residents’ Emirates ID cards.

The ICP website or its smart application (iOS, Android), according to authorities, can be used to request any changes or updates to an already-valid Emirates ID card. The ICP website charges Dh50 as a service cost for updating or modifying the information on an existing Emirates ID card (USD 13.61).

ICA Smart Services Vaccine Registration

ICA Smart Services vaccine registration

Before entering Abu Dhabi’s public spaces, you must demonstrate that you have had all recommended vaccinations and possess a negative PCR test result that was issued within 14 days. You can do this by displaying the Al Hosn app or the health app from your own country.

Before your flight to Abu Dhabi, you must register with ICA Smart Travel Services in order to utilize the Al Hosn app.

You might need to prepare or upload the following documents later:

  • Passport
  • Photograph
  • PCR test result
  • COVID-19 immunisation card; (optional)

Once you’ve finished filling out the form and uploading all the necessary files, click “Send” after checking the box certifying that your information is accurate and passing the reCAPTCHA.

Travelers who are not immunized will not be able to receive the green permit needed to enter public areas in Abu Dhabi and Dubai.

QR code for ICA Smart Services

QR code for ICA Smart Services

Upon the successful registration of your vaccination certificate, as described above, ICA Smart Services will give you a QR code. The QR code will be emailed to the specified email address, so please make sure it is current and accurate.


The ICA Smart Services offer UAE and international nationals a single platform from which they may access numerous services connected to visa queries, permit inquiries, payment of fees and fines, and personal information modifications.


What are the Benefits of ICA Smart Services?

For entrepreneurs and travelers, there are numerous advantages, including:
Review your application online while lounging at your house.
From any web-enabled device, such as your smartphone, tablet, or laptop, you may check the status of your application.
Online application modifications
If your appointment for the residence entrance is canceled, you can schedule another appointment online.
From the same computer, check up to five applications.
Check the status of your application by logging in with your Smart Number.
Visit the online tourist and business visa services
Submit an online appeal
Submit an online refund request.
Renew your Emirates ID.

What Is the Cost of Registration?

registration cost for this service is AED150 which will be processed once you arrive in Abu Dhabi or Dubai. This payment can be made online and in person at the ICA office.

How To Track Your Application

Following are the ways to monitor the development of your application:
Use Your Online Account
Contact the ICA call center
Use Your Mobile Application

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